The ONLY way out is THROUGH !!

SKY IS THE LIMIT
BUT MOON HAS FOOTPRINTS

Kiran Varri is a seasoned Customer Experience, Business Excellence & Customer Success professional. Equipped with Passion(to make a difference) & credentials( Six Sigma Black Belt, Design Thinking, Agile & Training certifications), he is ready to support Future Ready organizations make the transition to the next level of Excellence, Customer Centricity & Benchmarked outcomes.

He wears the hats of a Trainer/Mentor/ Consultant & Coach as the situation requires. He believes in 3 Mantras :
1)Everything can be Improved
2)Every problem has a Solution
& for the procrastination moments, on a simple reminder
3)The ONLY way out is Through !!

Professional Credentials :

MBA from University of Dallas, TX.
Design Thinking Certificate program – IIT Bombay
CCXP (from CXPA)
PMI – ACP Agile certified
Professional Scrum Master (Scrum,org)
Black Belt Certified.
Green Belt Certified.
Certified Hospitality Trainer(CHT – AHLEI)
Certificate in Hospitality Industry Analytics(CHIA – AHLEI)

Personal Credentials :
Active contributor to SOS Children’s Village
Active contributor to Ketto.org
Active Blood Donor
Believer in the Art of Giving & sharing.

  • Spearheaded CX journey(WOW Express) for a Luxury Collection Hotel chain for 11+ years.
  • Delivered seen as impossible tasks driven by 1 belief: Everything is Possible.
  • Acquired academic learning on Design Thinking(from IIT – Bombay) to compliment the passion for CX.
  • Facilitated revival of an Intl Burger chain CX Brand Standards & plus.
  • Led Design Thinking simulation project with real time rendition. Earned Prof praise.
  • Pursuing CCXP to compliment learning & achieve the validation of the commitment to CX.

  • Spearheaded CX journey(WOW Express) for a Luxury Collection Hotel chain for 11+ years.
  • Delivered seen as impossible tasks driven by 1 belief: Everything is Possible.
  • Acquired academic learning on Design Thinking(from IIT – Bombay) to compliment the passion for CX.
  • Facilitated revival of an Intl Burger chain CX Brand Standards & plus.
  • Led Design Thinking simulation project with real time rendition. Earned Prof praise.
  • Pursuing CCXP to compliment learning & achieve the validation of the commitment to CX.

  • Achieved significant wins for CI teams through sustained engagement.
  • Consistently delivered on the BX budgets : 1.5% of Budget on Revenue & 0.75% on Cost efficiencies.
  • Conducted 200+ Audits on Product/Process. 25+ projects done/ 60+ mentored.
  • Executed Competition Audits for Benchmarking
  • Conducted Mass Awareness programs covering 1000+ staff.
  • Collaborated with Leadership on Execute/Leadership level interventions.
  • Rallied teams to pursue Continuous Improvement program across possibilities: Customer touchpoints/ Digital & prioritized processes
  •  
  • Prototyped 1st of its kind Hospitality Experience App for Luxury Hotel group.
  • Conceptualized and executed Omni Channel Marketing for Intl Burger Chain.
  • Oversaw execution of Digital marketing initiatives on : Google Ads/ Facebook & Instagram Ads/ LinkedIn & Email Marketing.
  • Well acquainted with ever-evolving Digital Landscape, B2B & B2C environment.
  • Leveraged Six Sigma Concepts for betterment of Digital investment results.
  • Active on Social : YouTube(thatOrbit / kvarri), LinkedIn & Instagram.
  • Prototyped 1st of its kind Hospitality Experience App for Luxury Hotel group.
  • Conceptualized and executed Omni Channel Marketing for Intl Burger Chain.
  • Oversaw execution of Digital marketing initiatives on : Google Ads/ Facebook & Instagram Ads/ LinkedIn & Email Marketing.
  • Well acquainted with ever-evolving Digital Landscape, B2B & B2C environment.
  • Leveraged Six Sigma Concepts for betterment of Digital investment results.
  • Active on Social : YouTube(thatOrbit / kvarri), LinkedIn & Instagram.

ABOUT ME

  • Design Thinking, Agile, Scrum, Six Sigma(Black Belt) & Digital Transformation professional.
  • MBA in Marketing & Supply Chain Management from Univ of Dallas, TX, USA
  • 18+ years experience working with Consulting, Hospitality, Back Office & Transformation teams.
  • Experienced ICF Coach, Mentor, Consultant & Trainer ready to wear hats as per requirement.
  • Passionate about facilitating Individual Brilliance & Team Success !!
  • Advocate of 80% Management Buy-in & 5% Imp Mantra models for Organizational Success.

50+

Projects

350+

Hours Of Coaching Experience

15+

Trained Batches On Six Sigma

500+

Audits Conducted on Product/Process

 

CAREER JOURNEY

Having completed MBA in marketing & Supply Chain Management from University of Dallas, TX with distinction, took up the role of a contact centre agent with a clear vision to be the best in team. After setting benchmarks in productivity, moved into Quality team top support 10 more accomplish the same.Moved to HSBC HDPI to serve in the role of Six Sigma team member. Few projects and training assignments and some automation quick wins after, moved to the longest career stint: ITC Hotels.
Served the organization with Passion & Purpose rallying Continuous Improvement teams and supporting trained Six Sigma resources with their GB & Black belt projects. After a Best in class App, Innovation projects, 25+ projects as leader, 50+ projects as Mentor, several GB & BB trainings after, moved to the next destination : Dubai.

Joined Regulus Consultancy as Business Excellence Head for multiple lines of businesses spanning F&B, Hospitals, Logistics & Education sectors. Soon also took up the mandate to support/handle Digital Transformation/Marketing role for several of businesses.

Had the good fortune of completing Design Thinking, Scrum & Coaching competencies acquisition in pursuit of serving the organization better.
A lot happened (am confident it will happen with you too), when i moved with 2 beliefs :
The ONLY way out is Through
Every problem has a Solution.

Six
Sigma

• Six Sigma Black Belt with a keen eye for the People side of Excellence.
• Lean Certified & Scrum Certified(PSM – I).
• Completed 30+ BB/GBs. Mentored 50+ projects. Trained 100+.
• Delivered on all 3 levers: Profitability/ Quality & Cost Efficiencies.
• Conceptualized t1st of its kind Hospitality Experience App for Luxury chains.
• Received appreciation for facilitating Individual & Team Excellence
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Design
Thinking

• Advocate of creating / improving / differentiating products & services the Design Thinking way: sustainable & competitive. • Design Thinking program from IIT – Bombay with distinction. • Wrapped up 5 Design Projects and active contributor for several projects. • Expert in leveraging elements of CX/UX & UI to benefit projects. • Agile Scrum Master capable to ensuring Dynamic Project handling & delivery.
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Digital
Marketing

• A Strategic Digital Marketing professional • Handled work in the space of Social media channels (Google Ads/ Facebook & Instagram Ads/ LinkedIn/ SMS & Email Marketing) • Capable of driving Digital Initiatives & Transformation journeys • Handled accounts in B2B & B2C environment • Expertise in leveraging Six Sigma, Lean & Agile practices for better results.
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Mentor/
Trainer

• Mentored Projects across: Six Sigma/ Lean/ Scrum & simple PDCA. • Trained 15+ Batches on Six Sigma at varied levels of learning Capability: Secretaries / Associates / Managers / Department Heads / General Managers • Created/adapted Learning Content & adapted learning content to suit. • Driven Outcome-oriented programs with 95%+ approval ratings. • Completed Certified Hospitality Trainer (CHT) program from AHLEI, USA.
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ICF
Coach

• ICF PCC Coach with 750+ hours of Coaching experience • 2 years of experience Coaching individuals & professionals on “whatever” is Important “to them”. • Run a YouTube series on Coaching: Coaching Conversations where Coaches share their views, experiences, and thoughts on Coaching & related topics. • EUM Certified professional [ Supporting Organizations with Assessment/ Development ]
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& MORE

THE COACHING CONVERSATION SERIES

A unique Coaching series created to create Awareness about Coaching, bring Visibility to Coaches & support Societal impact…
Whether you are a Coachee, wanna be Coach, or even a Coach, you have a buffet of learning in the form of this 30+ episode series…enjoy & share…

THE CX CONVERSATION SERIES

If you are a Customer Experience professional or someone who is interested in leveraging Customer Experience as a differentiator, this is for you.

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THE KIRAN VARRI YOUTUBE CHANNEL

I created content with a focus on Greater Good, sharing my learnings & capturing the Good in the Universe…Checkout !!

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TESTIMONIALS

FOR ANY INFORMATION CONTACT ME