Customer Success 004 : 4 simple steps to Customer Success

9 Jul 2022 : [ W I P … ]

There is a saying : If a 5 year old can understand, then you are a good teacher !!

Drawing parallel to this analogy/quote, Customer Success when simplified to the common understanding of most of the employees(minimum 80%), the organizations stands to gain from the alignment, contribution & involvement of the employee force.

The below 4 steps are a beginning to this exercise : To simplify Customer Success !!

Note : This is a Continuously improving exercise open to all feedback so we eventually arrive at no more than 9 steps/mantras/focus areas/ strategies or whatever we may want to call them that will support : Customer Success !!

Pain Points

The Customer’s Pain Points are our Opportunities

Feedback

Feedback is the food of the Kings !! By the term Kings, i meant the front runners to the title of : Best Organizations

Continuous Improvement

Everything improves. If we do not improve it, someone else will

Innovation

Innovation is the answer to evolving needs of the customer; some, they themselves may be unaware of

Customer Success Mantras [ Feel free to Download ]