Takeaways [ Dated 5 Apr 2019 ] :
The Three Phases of Hospitality : 1960 – 2000 Simple Model & Mass Marketing helped [Lasted 40 Years]
2000 – 2015 Client Minded brands like Booking.com, TripAdvisor & KAYAK came in… Customers like their offerings…resulted in Major Disruption [Lasted 15 Years]
2015 – By now, the OYO’s, Treebo’s of the world arrived…easy, convenient, good enough @ Great prices. Came along with Brand Visibility & much needed Tech support…[Expected to last 5 years]
Next Phase is expected to be AI & Machine Learning driven…Google, Facebook & likes expected to get involved….why? Industry grew at 5% for last 25 years and is expected to grom same for next 25 years. Its a 20% Margin business & attractive. Number of international travellers in 1960 : 20 million / in 1980 : 200 million & now 1 Billion…
